Refund and Returns Policy - Rhude Officials

Thank you for shopping at Rhude Officials. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Refund & Returns Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused, unworn, and unwashed.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging whenever possible.
Be accompanied by proof of purchase or your order number.

Items returned that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

Gift cards
Final sale or clearance items
Items marked as non-returnable
Products that have been worn, washed, altered, or damaged after delivery

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review your request and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you need a different size or received the wrong item, please contact our support team. Exchanges are subject to product availability.

Return Shipping

Unless the return is due to an incorrect, damaged, or defective item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it must follow the standard return procedure outlined in this policy.